Due to lack of manpower, all delivery services will need an additional few days to delivery. Trackable services such as Ninjavan Pack is recommended to prevent lost mail.

Shipping

Shipping Promotion!!

Total order of $30 onwards:
Free Singpost - (Normal mail) - small items only
25%off for Smartpac & Ninja Pack- small items only: $3 (usual cost: $4)

Total order of $50 onwards:
50%off for Smartpac & Ninja Pack- small items only: $2

Total order of $100 onwards:
Free Smartpac & Ninja Pack- small items only:
50%off for POP Station & Ninja Van - $5 (usual cost: $10)

Total order of $200 onwards:
Free POP Station/Ninja Van !

Upon successful payment, we will cleanse your crystals and pack your order with love. And use sufficient packing material to ensure your items are well protected. It will take 1-3 working days before posting out your order using your choice of shipping option.

Delivery in Singapore: 

Self-collection

You may place your order to secure you items and drop by our shop at Liang Court to make a self-collection!

Opening hours: 11:30 - 20:30 daily except Chinese New Year period

Address: 1 Coleman Street, The Adelphi, #02-44 , Singapore 179803 

Don’t make your new crystal babies cry! Please collect them within 2 weeks. Do note that it might take us 1-2 working days to pick and cleanse your crystals, etc. If you intent to collect them asap, let us know and we will try to get them ready soon. 😊

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Delivery in Singapore

Singpost (Normal mail) - small items only

Shipping cost: From $1.10 onwards (depending on the size and weight).

Usual delivery time is 2 – 5 working days upon receival. Might be delay occasionally especially during holiday period. Non-trackable and not insurance.

There might be less than 1% chances of lost mail. You might want to consider using Smartpac for higher security and more punctual delivery time.

*Delivery only available on working days, from Mon to Fri 9am to 6pm and Sat 9am to 12.30pm, excluding Sundays & Public Holidays.

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Smartpac - small items only

Shipping cost:  $4

SmartPac is trackable(not real-time) and delivers within 2-4 working days* upon receival. Postman will first attempt delivery to doorstep, if door is not answered, your parcel will be placed inside your mailbox.

We highly recommend this option as it’s safer, more economic and convenient.

*Delivery only available on working days, from Mon to Fri 9am to 6pm and Sat 9am to 12.30pm, excluding Sundays & Public Holidays.

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Ninja Pack - small items only

Shipping cost:  $4

Ninja Pack is trackable @ https://www.ninjavan.co/en-sg/tracking and delivers within 1-3 working days* upon receival. 

In the event a delivery attempt is unsuccessful due to the unavailability of the Recipient at the designated address, the Recipient will receive an email notice in relation to the failed delivery attempts. Ninja shall perform a 2nd and 3rd attempt to deliver said parcel. Pursuant to the 3rd failed attempt, Ninja will return your parcel to us. (You may do a self-collection or make payment to us to make delivery again at its full cost.)

For more info: https://www.ninjavan.co/en-sg/

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Qxpress-Next day Delivery

- 3 consecutive attempts for over 3 working days.
-  Restricted Areas such as: 1.Changi Airport / 2.Alps Ave / 3.Sentosa / 4.Jurong Island
- Compensation is capped at $300 for any lost or damaged parcel where the liability is due to Qxpress.

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POPStation (Pick Own Parcel Station) – for small & bulky items

Shipping cost: $10

POPStation is more convenient and secure way to collect your parcel as you can do a self-collection 24/7 at your selected POPStation. It delivers within 1-3 working days* upon receival. Trackable and covered insurance for shipment value up to $150.

If you are selecting POPStation, please enter your selected location under "Special instructions" in "Shopping Cart" page before checkout.

Click here for POPStation locations.

Click here to learn more about POPStation. 

Terms and Conditions of Pop Station Services

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Speedpost Standard –  small & bulky items

Shipping cost: $10

Speedpost provides a tracking number which delivers within 2-3 working days* upon receival. Covered insurance for shipment value up to $150.

Postman will first attempt delivery at doorstep, if unsuccessful, a delivery advice will be deposited at the delivery address or in the addressee’s letterbox at the delivery address, as applicable.

The article will be made available for collection at Post Office (as stated in the delivery advice for a period of five (5) calendar days or five (5) working days respectively from the date of the delivery advice).

(Thus, we will suggest to use POPStation instead as it is too troublesome to collect at post office.)

 *Delivery only available on working days, from Mon to Fri 9am to 6pm and Sat 9am to 12.30pm, excluding Sundays & Public Holidays.

Terms and Conditions of Speedpost Services

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Ninja Van (Next day delivery)

Shipping cost: $10

Ninja Van provides an insurance coverage up to $100 and a tracking service @ https://www.ninjavan.co/en-sg/tracking

They will send a sms to you to opt for leaving your parcel at your doorstep with your permission (but of cause, they will not be responsible if anything happens after that).

If the first deliver attempt is unsuccessful, they also offer up to 2 free re-deliveries (however might not be on the same day). If the 3rd delivery is still unsuccessful, your parcel will be sent back to us. (You may do a self-collection or make payment to us to make delivery again at its full cost.)

Thus, we suggest to use this service if there will be someone to receive the parcel at your provided shipping address.

Please check for their restricted zone:

 

For more info: https://www.ninjavan.co/en-sg/

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GrabExpress (ASAP*)

In case you need an item urgently, such as Palo Santo for cleansing after dealing with some extremely toxic people, we provide this option – passing your parcel to your delivery person.

As delivery price vary and to minimize time, the booking and payment of GrabExpress is required to make at your end.

GrabExpress is an on-demand delivery service that operate 7 days in a week, and insured up to $200 per delivery.

GrabExpress charges

 

Instruction:

  • Contact us by Whatsapp or Facebook (their icons are at the right side of our website) to check with us if we available for GrabExpress at the moment. (We might be occupied by customers at the shop.)

  • Place your order by choosing “Self-collection” and tell us your order number and we will advise on estimated time for packing your parcel.

  • After we inform you that your order is ready, book your GrabExpress, with pick up location at 179031 (Novotel Singapore Clarke Quay).

  • Let us know the estimated arrival time and the plate number of the driver

  • We will update you once your driver has picked up your parcel

*As we are a retail shop, we might be attending customers at the moment, please contact us in advance to check before making payment for this option. Do note that we can only cleanse and packing your order by placing order during our operation hours (11:30am to 8:30pm daily except CNY period).

For more info: https://www.grab.com/sg/express/

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Delivery to Other Countries

Singpost airmail (non trackable) and Registered Airmail (trackable)

Click here for delivery time.

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Shipping Poilcy & Delivery Issues 

Crystals Cube do not hold responsibilities for sold products that are lost during delivery, stolen or any delivery issues.

As you selected a particular shipping service, you also accept their individual terms & conditions.

For any delivery issues that may occur, such as tracking, rescheduling, undelivered and etc., you are required to check with the relevant post and delivery services for resolution. 

Buyers are responsible for any tax & duties that might occur according the countries of your shipping address.

Buyers also require to check if any products is restricted to be imported into the country of their shipping address. For example, Palo Santo wood.

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